FAQ

  • How do I know if my order was placed successfully?
    If you have received an order confirmation email from us, your order was placed successfully!

  • I’ve placed an order, but I received an email saying it was canceled. What’s wrong?

    1. Your shipping address has no street number or suite number, or potentially incomplete.
    2. If your custom design contains content that potentially infringes intellectual property rights or proprietary rights.

    You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.

  • Why I can't receive my order confirmation email?
    If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

  • How long does it take to ship?
    Shipping time depends on the product you purchase and the destination country as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate time frame.

  • Will COVID-19 affect my order?
    In view of the recent situation of COVID-19, logistics transportation and global delivery services are now subject to temporary delays. Shipping time is likely to be lengthened as a special arrangement of some courier service companies and air traffic delays are to be expected. Thanks for your patience while we work hard to get your order to you!

  • How do I track my order?
    Once your items have been shipped, we will send you the tracking information so you are able to track your package. In some instances, carrier's tracking information may be available after 1-2 business days once the order is ship.

  • I’ve ordered a few items but I can’t find all of them. Where are the missing cases?
    Please be sure to open up all the boxes first. Two or more cases might be packed in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.

  • How do I shop a phone case?
    You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.

  • It has been a few months after my order was shipped and the tracking link provided has expired. I’m afraid that my package may have been lost. Can I get a refund?
    Please let us know within 90 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing package(s) if the initial date of such inquiry/request is beyond 90 days of purchase.